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AI Solutions

AI Chatbot Platform

Created an intelligent conversational AI agent that reduced customer support wait times to mere seconds.

AI Chatbot Platform

The Challenge

Customer support teams were overwhelmed during peak holiday seasons, resulting in 45+ minute wait times and low customer satisfaction.

Our Solution

Trained a custom LLM on their product catalog and past support tickets to handle level 1 and 2 inquiries intelligently, handing off complex issues to humans.

Key Results

  • Resolved 70% of tickets automatically
  • Reduced wait times to under 10 seconds
  • CSAT score increased by 35%

Client

RetailX

Duration

5 Months

Role

AI Engineering & NLP

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